Shape Jackets
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FQA
How long does an order take to be delivered?
Orders placed before 2:00 PM (CET) on business days ship the same day from Berlin. Orders after 2:00 PM ship the next business day. The delivery usually takes 2–6 business days, depending on location. A tracking number will be provided once your order is on its way.
How long will it take to get my orders?
Within Germany, delivery usually takes about 1–3 business days. For orders within the EU, shipping takes around 3–7 business days, while deliveries outside the EU typically require 4–10 business days, depending on customs clearance. You will receive all further shipping information, including your tracking number, directly by email once your order has been dispatched.
Returns & Refunds
Returns must be requested within 14 days of delivery. Items must be unused, in original condition, and include all packaging.
To request a return, exchange, or replacement, contact support@cba.com with your order number. Approved returns will receive instructions and a return address.
Customers are responsible for return shipping costs unless stated otherwise. We recommend using tracked shipping, as we are not liable for lost return shipments.
Once your return is received and inspected, approved refunds will be issued to the original payment method within 14 days.
If you receive a defective or incorrect item, please contact support@cba.com with your order number and photos so we can resolve the issue promptly.